Privacy Policy

1. Introduction

Champagne + Fromage ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and protect information when you visit champagne-fromage.ace-sites.net or enquire about our Chester franchise opportunity.

2. Data We Collect

We may collect the following types of personal data: - Name - Email address - Phone number - Any information you provide via our contact form - Email address submitted via our investment pack download form - Technical data such as IP address, browser type and device information collected automatically

3. How We Use Your Data

We use your personal data to: - Respond to franchise enquiries - Send you the Chester investment pack and follow-up information - Assess franchise suitability and arrange introductory calls - Improve our website and marketing - Comply with legal obligations

Our lawful basis for processing is your consent when you submit a form, and our legitimate interests in recruiting franchise partners.

4. Contact Form Processing

Our website is built using aceSites. When you submit a contact form or download form, your data (name, email, phone, message) is processed by aceSites on our behalf to deliver your enquiry to us. aceSites also collects IP addresses for security and spam prevention purposes, which are not shared with us. For more information, see the aceSites Privacy Policy.

5. Analytics and Advertising

We use Google Tag Manager to deploy tracking tools on our website, including Google Analytics 4 and the Meta Pixel. These tools help us understand how visitors use our site and measure the performance of our advertising on Facebook and Instagram. These tools may transfer data outside the UK, including to the United States. They only load after you accept cookies.

6. Cookies

We use cookies to improve your browsing experience and measure marketing performance. Non-essential cookies, including analytics and advertising cookies, only load after you give consent via our cookie banner. You can withdraw consent at any time by adjusting your cookie preferences.

7. Data Retention

We retain enquiry data for as long as is necessary to respond to your enquiry and follow up on your interest in the franchise. If no franchise relationship is formed, we will delete or anonymise your data within 24 months of last contact unless we are required to retain it for legal reasons.

8. Your Rights

Under UK GDPR, you have the right to: - Access your personal data - Request correction or deletion - Object to processing - Restrict processing - Data portability - Withdraw consent at any time

To exercise any of these rights, contact us at contact@example.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact Us

For privacy-related queries, please contact us at: franchise@champagneplusfromage.co.uk